Frequently Asked Questions (FAQ)

Welcome to the Zazzah Help Center! Here are some of the most common questions our customers ask. If you don’t find your answer here, feel free to reach out to us at support@zazzah.com.

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🛍️ Orders & Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Will I be charged sales tax?
A: Applicable sales tax is automatically calculated at checkout based on your shipping address.

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🚚 Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping within the U.S. takes 7–12 business days, while Express shipping takes 5–10 business days.

Q: Do you ship internationally?
A: At this time, we only ship within the United States.

Q: How do I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number.

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🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and in the same condition received.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Q: How long does it take to get my refund?
A: Approved refunds are processed within 5–10 business days to your original payment method.

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🔐 Privacy & Security

Q: Is my payment information safe?
A: Yes. All payments are processed through secure, encrypted payment gateways. We never store your credit card details.

Q: Do you share my personal information?
A: No. Your information is used only to process your order and improve your shopping experience. Please see our [Privacy Policy] for details.

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📞 Contact

Still need help? Our support team is here for you!
📧 Email: support@zazzah.com
📞 Phone: +1-770-588-1927